Customer Service - Royal C. Johnson Veterans Memorial Hospital
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Royal C. Johnson Veterans Memorial Hospital


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

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Elizabeth Schmidt

Patient Advocate
605-336-3230 Ext. 6688

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Please see Patient Feedback Tools below for additional information.

For a listing of additional contacts, please visit our phone directory.

Patient Feedback Tools

We also have a number of tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

If you have concerns about patient care and safety provided in this facility you may report these concerns to the Director's office, Bldg 1, room 135.  Phone 1-605-333-6843 or 1-800-316-8387, Ext 6575.  If these concerns cannot be resolved you are encouraged to call The Joint Commission, Division of Accreditation Operations.

  • Office of Quality Monitoring
  • The Joint Commission
  • One Renaissance Blvd
  • Oakbrook Terrace, IL 60181
  • 1-800-994-6610 Fax 1-630-792-5005
  • email:

If you have questions regarding this process, please contact the Sioux Falls VA Medical Center Quality Management Department at 1-605-333-7015.

To report criminal activity, waste, abuse, mismanagement, and safety issues to the OIG, call toll-free 1-800-488-8244, or write to VA OIG Hotline, P.O. Box 50410, Washington, SD 20091-0410, or fax to 1-202-565-7936 or email