My HealtheVet Changes
Veterans with a My HealtheVet (www.myhealth.va.gov) account will notice that the next time they log in they will be asked to read new terms and conditions of use for the website.
They’ll also be able to opt-in to Secure Messaging at the same time they accept the new terms and conditions.
“We wanted to make it easier for Veterans to participate in Secure Messaging,” said Brady Bautch, My HealtheVet Coordinator for the VA Midwest Health Care Network.
Secure Messaging allows Veterans to communicate electronically with their VA health care team in a completely safe and secure environment.
“It’s a fantastic way to stay connected without waiting on hold, playing phone tag, or burning cell phone minutes. Veterans can send a message to their VA health care team whenever they want,” Bautch explained.
He added that Secure Messaging is not for urgent medical needs, but ideal for questions about prescriptions, appointments or general health care.
For Veterans just signing up for My HealtheVet they will also be able to opt-in to Secure Messaging at the same time they accept the website’s terms and conditions.
“The registration page for My HealtheVet has a new layout that makes it easier to sign up for Secure Messaging,” Bautch said.
He added that before any Veteran can participate in Secure Messaging or enjoy the more advanced features of My HealtheVet they must first complete the VA’s In-Person Authentication form which can be printed off from the My HealtheVet website. Forms are also available at all VA medical centers and clinics.
Veterans need to fill out the form and then take it and a government-issued ID with them during their next visit to their local VA medical center or clinic.
If Veterans have any questions about My HealtheVet or problems registering on the site, they are encouraged to contact the My HealtheVet coordinator at their VA medical facility.